Privacy Policy

1. Introduction

Benrose Services Company Limited ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with our telecommunications, digital solutions, and professional sourcing services. We operate in strict compliance with the Data Protection Act of Kenya and Safaricom's operational policies.

2. Data We Collect

Depending on the services you utilize, we may collect and process the following data:

• Identity Data: Names, business registration details, KRA PIN certificates, and ID/Passport numbers (required for M-PESA line registration and telecom services).
• Contact Data: Email addresses, phone numbers, and physical business locations.
• Transaction Data: Details about payments, Bulk SMS packages, or hardware purchases.
• Communication Data: Records of your inquiries, partnership requests, and support tickets.

3. How We Use Your Data

We use your personal and business information to:

• Process, register, and activate Safaricom and M-PESA lines.
• Facilitate the delivery of Bulk SMS solutions and digital services.
• Source, vet, and coordinate professional services on your behalf.
• Communicate with you regarding service updates, support, or partnership opportunities.
• Comply with Kenyan financial, telecommunications, and legal regulatory obligations.

4. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, to provide our core services, we securely share necessary information with trusted partners, primarily Safaricom PLC, for the explicit purpose of network activation, line registration, and compliance with telecommunications regulations.

5. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, agents, and authorized partners who have a strict business need to know and are subject to a duty of confidentiality.

6. Your Legal Rights

Under the Kenya Data Protection Act, you have the right to:

• Request access to your personal data.
• Request correction of incomplete or inaccurate data we hold about you.
• Request erasure of your personal data where there is no good reason for us to continue processing it.
• Object to the processing of your personal data.